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      Samsung’s reputation going up in flames?

      12 October 2016 by Ashton Carter

      Ashton Carter
      image of mobile phone burning with black background

      It didn’t look good for Samsung when reports emerged stating that the new Galaxy Note 7 smartphone was prone to catching fire. However, matters have gone from bad to worse now that it has been discovered that even the replacement phones issued by Samsung are continuing to catch ablaze.

      The first accounts arose towards the end of September, claiming that the Note 7 was prone to overheating and even catching fire, particularly when charging. However, as time has gone on, Samsung received over 2.5 million complaints and stories have emerged that the phones can become unexpectedly hot and ‘explode’ even when not plugged in to a charger.

      Samsung subsequently reduced the production volume of the Note 7 and recalled previously sold devices in order to issue ‘safe’ replacement phones to those affected. Unfortunately for Samsung, it has now come to light that even these replacement devices are suffering from the same issues.

      Perhaps unsurprisingly, Samsung has now announced that they will cease sales of the phone for the benefit of consumer safety, with refunds or exchanges for different phones being offered to current owners of the Note 7.

      Investigations are under way as to the cause of the problem, particularly with the supposedly ‘safe’ replacement phones, but no cause has currently been identified. In the meantime, Samsung’s brand has suffered serious damage at a time when competitors such as Google and Apple have just announced their latest high-end models.

      Only time will tell whether this will be enough to jeopardise Samsung’s position as Apple’s greatest rival.

      If you are looking for advice on intellectual property, a merger or acquisition or any other commercial matter, feel free to contact our Corporate and Commercial Department on 01245 584515 or [email protected]

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      Fisher Jones Greenwood is the trading name of Fisher Jones Greenwood LLP, a Limited Liability Partnership authorised and regulated by the Solicitors Regulation Authority and registered in England ( Number: OC305854 ). A list of members is available for inspection at the registered office at Charter Court, Newcomen Way, Colchester Business Park, Colchester, Essex CO4 9YA

      We are open for business and working remotely

      Here at Fisher Jones Greenwood Solicitors we would like to reassure all our existing and future clients that even in these uncertain and difficult times we are able to assist you with your current and future legal requirements.

      Like so many others, we are constantly monitoring and acting on Government advice and guidelines and as such our offices are temporarily closed to the public. You may, if you wish, visit our offices to post any correspondence and documents through letter boxes.

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      Finally, everyone at FJG would like to wish you, your families and your colleagues well throughout this current crisis.

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      Paula Cameron
      Managing Partner