FJG are one of the first law firms in the UK to introduce facial recognition technology
22 March 2021 by Rebecca Webber
FJG is one of the first legal service providers in the UK to introduce facial recognition technology to streamline their identity verification process for clients of the firm.
As a new client initiating legal services you are required to provide identification documents, this is often referred to as the ‘on-boarding process’. During this process, a law firm has the responsibility to ensure the documentation provided is authentic and all photographic identification is of a true likeness. The covid-19 pandemic has made this process very difficult for law firms and clients alike.
Recognising a need to innovate, FJG is pleased to launch facial recognition technology to ensure the on-boarding experience is significantly easier and more efficient for clients today and continues to remain so in the future. The technology uses biometric and liveness detection to complete identity authentication. After a few simple steps on a smartphone, individuals are able to complete identity verification checks in the comfort of their own home at a convenient time in their day, in most instances removing the need to visit the FJG offices.
Andrew Morgan, Learning & Compliance Officer at FJG has been responsible for the implementation of this technology. He comments: “Over the last 12 months, working remotely we have been looking at ways to meet our client’s changing needs. The new facial recognition software we are introducing speeds up the on-boarding process in an innovative and straightforward way”.
Paula Cameron, Managing Partner at FJG added, “At FJG, we pride ourselves on our forward-thinking approach and aim to continue to adapt and offer the best possible service from a law firm. The introduction of facial recognition technology takes away the need for face-to-face contact whilst still offering an excellent client experience”.
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