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      How can a contact centre help?

      1 September 2014 by Charlotte Knappett

      Charlotte Knappett
      Contact Centre

      Contact centres can play a vital role in family proceedings involving children, by providing a safe place where a non resident parent may have contact with his or her children.

      The two main types of centre are those offering supported contact (usually supported by volunteers) and those offering to accommodate supervised contact, where a detailed record of the contact is made often for court purposes.  Some contact centres are also able to facilitate indirect contact by way of letters, gifts, emails and Skype.

      The use of a contact centre can assist in a number of situations. For example, when contact between a parent (or other family member) and a child is being resumed after a break or where safeguarding concerns, such as drug/alcohol use;  allegations of domestic violence or child abuse (whether that be sexual abuse, emotional abuse or physical abuse) have been raised and established or require investigation. In some circumstances, handover arrangements at the contact centre can be managed in such a way that parents do not actually meet each other at the centre.

      The majority of centres are members of the National Association of Child Contact Centres (NACCC). They are usually projects run by local charities or churches and are not funded by Government. Some have waiting lists, but throughout Essex there are a number of different centres, and places can usually be found within a few weeks.

      There are a number of ways that contact can be arranged through a contact centre. Some allow you to refer yourself, but the most common way is via a referral from either a mediation service, your solicitor, a Cafcass officer or your social worker. Contact at a contact centre may be ordered by the court within family proceedings through a child arrangements order. The circumstances of your application and the possible risks attached to contact will be considered by the centre before contact can start taking place.

      Further details about contact centres can be found on the NACCC website by clicking here.

      Our website provides details of the options available to parents involved in disputes over children. Further details can be found here.

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      We are welcoming clients back to our offices

      Differing tiers and three lockdowns later, Fisher Jones Greenwood Solicitors are now pleased to be able to welcome clients safely back to our offices.

      Remote working and the digitalisation of the way we work, have been key to keeping FJG and the rest of the country going.

      • We are now able to offer, pre-booked face-to-face appointments. Although, we are still able to offer remote appointments if preferred.
      • You can continue to visit our offices at any time to post any correspondence and documents through letterboxes.

      If you are visiting an FJG office, covid-19 safety rules of social distancing, hand sanitization, and the wearing of masks will still apply.

      • Please be aware you will also need to have your temperature taken on arrival.
      • There will also be protective screens in place to protect you and our staff.

      Please do not hesitate to contact your legal adviser by email or by telephone should you have any worries or concerns. Alternatively, please call our main switchboard number (01206 835300), and a message to return your call will be relayed to the relevant person.

      Best wishes
      Paula Cameron
      Managing Partner