Fisher Jones Greenwood LLP complaints procedure. At FJG we commit to providing a high-quality legal service to all our clients. If something goes wrong, we need you to tell us about it. As this will help us to improve our service and standards.
Firstly, if you have a concern or complaint you should first contact the person or department, assigned to your case.
In addition, concerns or complaints that have not been dealt with satisfactorily should be forwarded to our Managing Partner.
Lastly, if you are not satisfied after our investigation, you can contact the Legal Ombudsman.
Complaints to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us.
For more information please read our complaints procedure here.